Senior CRM Manager (f/m/x) (fixed-term until 30 September 2027)

We have big plans for Tomorrow. Our vision: Establish sustainable finance at the heart of society. That's a hell of a lot of work - so let's get started.

As a member of the CRM team, you will help us to bring the activation and loyalty of our customers to a new level. With your CRM campaigns, you will accompany our customers in every phase of their customer journey, creating a special product experience.

Your responsibilities will include:

• CRM ownership & strategy: You take ownership of defined CRM focus areas – from prioritization and stakeholder alignment to executing targeted, data-driven communication strategies.
• Cross-functional collaboration: As a CRM expert, you work in an interdisciplinary team on company-wide initiatives and feature launches, developing and implementing strategic communication concepts for key customer journeys.
• Project ownership & development: You independently drive CRM projects based on data insights, customer needs, or business opportunities, and shape the strategic evolution of the CRM domain end-to-end.
• Automation & journey building: You design and implement scalable, automated customer journeys and multichannel communication flows (email, push, in-app) with complex trigger logic.
• Experimentation & optimization: You formulate hypotheses, run A/B tests, and continuously improve campaigns while documenting insights and key metrics.
• Quality & tooling: You ensure quality assurance, testing, and issue management in Braze, and coordinate technical improvements with engineering teams and external partners.
• Operational excellence: You act as a point of contact for support and ad hoc communication, as well as email reputation management.

It will be fun too, we promise! Together with more than 60 like-minded colleagues, you will work every day to win people over to sustainable finance. Our culture is based on our values, our active new work philosophy and on clear, ambitious goals. But the best way to get to know us is to come and meet us and experience Tomorrow for yourself.

This is a temporary position to cover parental leave, ending on September 30, 2027; we are also aiming for long-term collaboration.

65.000-75.000 EUR annual gross

Transparency is Queen (and King). This is why we indicate a salary range for all jobs. Once we have got to know you better in an interview, we will be able to assess you individually and find out where you fit in our transparent salary matrix.

We want to give all employees at Tomorrow the opportunity to organize their personal life and working hours flexibly and in keeping with their own requirements. Working from home and mobile work are therefore integral parts of our remote-friendly work culture. At the same time, we believe in the huge advantages of meeting up and working together in person. Our fantastic office in Hamburg is the perfect space for this and available to you any time. Our office is wheelchair-accessible, has ground-level access and offers flexible options for designing your workspace. We expect our future CRM Manager (f/m/x) to spend an average of 3-4 days a month working on-site in our office. We will be happy to discuss all other details with you when we meet you (virtually) in person.

We'd like to welcome you to our community.
That is why we want to engage with you at eye level and invite you to come as you are - even if you think you don’t fit all the requirements yet.
 
If you're interested in working with us we need the following from you:

• Your resume, without photo or birth information
• Your salary expectations and earliest possible starting date.
• A few sentences about your motivation to build the banking of tomorrow with us

Besides, we would appreciate it if you let us know how you would like to be addressed (pronoun / preferred name) so that we can take that into account throughout the application process.